Privacy Policy | Lumibele

Last updated: November 4, 2025

This Privacy Policy describes how Lumibele (“Lumibele”, “we”, “us”, or “our”), based in Brazil, collects, uses, and discloses your personal information when you visit or make a purchase from lumibele.shop (the “Site”) or otherwise communicate with us (collectively, the “Services”).

Lumibele operates in compliance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD), as well as applicable international privacy standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where relevant.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

2. Information We Collect

We collect personal information from you in various ways, depending on how you interact with our Services.

Information You Provide Directly

  • Basic contact details (name, email address, phone number, billing and shipping address).

  • Order information (products purchased, payment details, order history).

  • Account information (username, password, preferences).

  • Customer support messages or inquiries.

  • Any other information you voluntarily provide.

Information Collected Automatically (Cookies and Tracking Technologies)

When you visit our Site, we automatically collect certain information, including:

  • IP address, device type, browser type, and time zone.

  • Details of your interaction with our Site (pages visited, items viewed, etc.).

  • Cookies and similar technologies to personalize your experience and analyze site performance.

You can manage or disable cookies through your browser settings. For more details, visit: https://www.shopify.com/legal/cookies

Information from Third Parties

We may receive information from third parties, including:

  • Our e-commerce platform provider (Shopify).

  • Payment processors (for processing orders and refunds).

  • Shipping and fulfillment partners.

  • Advertising or analytics partners.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders and provide our Services.

  • To manage your account and customer relationship.

  • To communicate with you about orders, support requests, or updates.

  • To detect and prevent fraud or unauthorized activity.

  • To send marketing and promotional materials (only if you have consented).

  • To comply with legal obligations in Brazil and other applicable jurisdictions.

4. Legal Basis for Processing (LGPD & GDPR)

Under the LGPD and GDPR, we process personal data only when we have a legal basis, including:

  • Consent: When you voluntarily provide information or subscribe to marketing.

  • Contractual necessity: To process your purchases and deliver our products.

  • Legal obligation: To comply with tax or regulatory requirements.

  • Legitimate interest: To improve our services, prevent fraud, and maintain security.

5. How We Share Your Information

We may share your personal information only as necessary to operate our business:

  • With service providers (e.g., Shopify, payment gateways, shipping carriers).

  • With business partners for advertising or analytics purposes.

  • With authorities or regulators when required by law.

  • During business transfers, such as a merger or acquisition.

We do not sell or rent your personal data.

6. International Data Transfers

Because Lumibele is based in Brazil and serves international customers, your data may be transferred to and processed in other countries.
We ensure that all international data transfers are done in accordance with the LGPD, GDPR, and other relevant laws, using appropriate safeguards such as contractual clauses or adequacy decisions.

7. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting obligations.

We implement strict security measures to protect your information against unauthorized access, alteration, or disclosure. However, no online transmission or storage system is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your data, subject to legal exceptions.

  • Restriction: Request limitation of processing in certain situations.

  • Data portability: Request a copy of your data in a structured format.

  • Withdraw consent: Withdraw your consent at any time for marketing or optional processing.

  • Lodge a complaint: With the Brazilian Data Protection Authority (ANPD) or your local authority.

You can exercise these rights by contacting us at team.lumibele@gmail.com

9. Children’s Privacy

Our Services are not directed toward children under 16 years old. We do not knowingly collect personal information from minors.
If you believe a child has provided personal data to us, please contact team.lumibele@gmail.com so we can remove it.

10. Third-Party Links

Our Site may contain links to third-party websites. Lumibele is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

11. Contact Us

If you have questions or concerns about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:

Lumibele

Email: team.lumibele@gmail.com

Headquarters: São Paulo, Brazil

Website: https://lumibele.shop